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How to File a Complaint

Your experience matters. If you feel something in your care wasn’t right, you have options to raise your concerns. You can raise a concern internally first, or file a complaint with state or federal agencies

Concerns Within My Practice

I encourage you to raise concerns directly when possible. My goal is to address issues promptly, respectfully, and safely.

How to submit a concern:

  • Submit a concern via the Contact page and select “File a Complaint” as the subject line.
  • Include a brief description of your concern, relevant dates, and any supporting information.

What to expect:

  • I will acknowledge your concern within 5 business days.
  • I will respond with next steps within 15 business days.
  • If the response does not resolve the issue, you may escalate to state or federal agencies.

File a Complaint with the Texas Behavioral Health Executive Council (BHEC)

BHEC regulates counseling professionals in Texas and handles complaints about professional conduct or license violations.

Steps:

  • Download the BHEC Complaint Form
  • Provide a detailed description of your concern.
  • Attach any supporting documents.
  • Submit via mail or email:

    Mail:
    Texas Behavioral Health Executive Council
    P.O. Box 12317
    Austin, TX 78711

    Phone: (512) 305-7700 or (800) 821-3205
    Email: complaints@bhec.texas.gov

    Complaints filed with BHEC may become part of a public record.

    File a HIPAA Privacy Complaint

    If your concern involves privacy or security of your health information, you may file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights.

    • Submit online: HHS OCR Complaint Portal
    • Mail: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue, SW, Washington, D.C. 20201

    Complaints must be filed within 180 days of the event.

    File a Consumer Complaint with the Texas Attorney General

    For concerns involving business practices or privacy of health information, you may file a complaint with the Texas Attorney General:

    Complaints submitted to the Attorney General’s office are generally public records.

    Support and Next Steps

    Raising concerns can feel stressful, especially for those with trauma histories. You are welcome to discuss this in session or request guidance on filing a complaint. Your concerns will be handled with care, respect, and confidentiality.

    OB Horak Counseling PLLC is committed to transparency, safety, and respect. Your voice matters.